Contact Us

Product Questions | Order Concerns

If you have any questions or need assistance, please feel free to contact us. 

Don’t see what you are looking for? Please leave a suggestion for future product and merchandise via email: glittertheunicorn@brand-pride.com

Pride On Demand
6523 California Ave SW, #329

Seattle, WA 98136
P: 888.937.9477 P: 206.938.8828 x112

CustomerService@prideondemand.com

Exchanges, Returns, and Replacement

TRACKING SHOWS ARRIVED
There’s not a lot we can do when the tracking info shows it as being delivered. We ask that you check with everyone in your household (or neighbor), as someone else might have brought it in. Sometimes we have heard of a package going to a neighbor mistakenly or being left at a different/side door. In our experience, the package is typically located.

Most orders are shipped via UPS Mail Innovations or UPS Surepost, and final delivery is by the USPS we suggest contacting your local post office. Many times they can get in touch with the actual person who delivered the package and see if they recall where they left it. It’s best to do that soon after it’s marked as delivered.

Keep in mind if tracking information states an order was delivered; we can’t take responsibility and reship the order. In that case, any replacements would have to be at your expense, however we will offer you a discount. 

 

NO TRACKING OR NO MOVEMENT
If a package does not show any movement and has passed the allotted time for delivery we will send a new package at our cost.  We may ask you to double check the address or supply us with a new shipping address.

 

SIZING EXCHANGE, NO REFUNDS
Please note all sales are final. We do not offer exchanges or refunds due to size issues or second thoughts. Items are printed almost immediately after you place your order. If your product is the wrong size, we can only offer you a discount on a future order of the same product. 

  

PRODUCT ISSUE
If there is an issue on our end where we sent out the wrong product, wrong size, bad graphic, send us a picture of what was received for quality control purposes and we can offer a refund or replacement once the issue is deemed our fault.

US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.

 

What we need to make a replacement order:

  1. Please provide the customer name and email.
  2. Please provide the order number
  3. Please provide picture of wrong/ damaged item.
  4. Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.

Once we receive this we will print a replacement product and send it right out!

Please note all sales are final.