FACE MASKS SHIP in 1-3 DAYS! Due to Covid 19, some of our print vendors are operating with limited staff. This is for their safety and yours. Most merchandise will ship within 10-12 days of receiving your order. Garments will take a bit longer. We thank you for your patience during this time and for entrusting Brand|Pride, an LGBTQ business, with Your Pride Store. BE KIND and BE MAGICAL!”

Contact Us

Product Questions | Order Concerns

If you have any questions or need assistance, please feel free to contact us 

Pride on Demand
6523 California Ave SW, #329
Seattle, WA 98136

P: 888.937.9477 P: 206.938.8828

customerservice@prideondemand.com

Exchanges, Returns, and Replacement

TRACKING SHOWS ARRIVED
There’s not a whole lot we can do when the tracking info shows it as being delivered. We have the customer check with everyone in their household as someone else might have brought it in. Sometimes we have heard of a package going to a neighbor mistakenly or being left at a different/side door. In our experience, usually the package is located.

Most orders are shipped via UPS Mail Innovations or UPS Surepost, and final delivery is by the USPS so we also suggest having the customer contact their local post office and many times they can get in touch with the actual person who delivered it and see if they recall where they left it. It’s best to do that soon after it’s marked as delivered.

Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we can’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.  You can then make a replacement order in the app.

 

NO TRACKING OR NO MOVEMENT
If a package does not show any movement and has passed the allotted time for delivery we will send a new package at our cost to the customer.  We may ask you to check with your customer to verify the address or supply us with a new shipping address.

 

SIZING EXCHANGE
Any returns due to size issues or second thoughts are totally up to you and how you would like to handle them, we don't offer exchanges or refunds in those situations.

  

PRODUCT ISSUE
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what the customer received for quality control purposes and we can offer a refund or replacement once the issue is deemed our fault.

US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.

 

What we need to make a replacement order:

  1. Please provide the customer name and email.
  2. Please provide the order number.
  3. Please provide picture of wrong/ damaged item.
  4. Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.

Once we receive this we will print a replacement product and send it right out!

Please note all sales are final.